 | Terms And Conditions |  |
About Us scotaudio are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
scotaudio
Unit 2 Beta Centre Stirling University Innovation Park Stirling Scotland FK9 4NF United Kingdom
Phone: 01786 442022
Fax: 01786 458033
Email: andy [at] scotaudio [dot] com
788 9180 58
|
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment and will only deliver to the cardholder's address for your security.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Delivery Charges
Standard Royal Mail Parcel delivery charges apply, or you may select a next day service at additional charge.
Shipping
Unless otherwise specified all products must be signed for. Any other delivery method must be requested by you at the time of the order, and goods will be shipped under your responsibility. We only deliver within the UK.
Passing of Risk
When goods are delivered, the risk passes to the customer once the goods have been signed for with exception of when goods are faulty or damaged or covered under the product warranty.
Acceptance
You shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within a reasonable time after their receipt you notify us that the goods are rejected. (This does not however affect your statutory rights). If no such action has been taken, ScotAudio.com shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection at a later date.
|
Delivery Schedule ScotAudio.com use reputable courier companies to deliver their products.
If an item is in stock with us, we can usually deliver this to you within 3 working days.
If you are unsure about when an item will be delivered, please call the sales team on 01786 442022 or send an email to sales@scotaudio.com
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 14 days. Any products not available at the time of your order will be sent to you as soon as possible when received from the supplier. ScotAudio.com cannot be held responsible for delays in the delivery caused by us, or by any other third party. If delivery is not within the agreed time we will, with your agreement, arrange another date for delivery. If we cannot agree another date for delivery, we will offer you a full refund.
If for any reason you have not received delivery within 21 days, please contact our customer services team on 01786 442022
For non-stock items, we will contact you once your order is available to arrange a convenient delivery date.
NB: Deliveries will be made between the hours of 9.00am and 5.30pm (Monday to Friday). If you prefer to upgrade to a premium service, i.e. before 9.00am, 10.30am, or 12.00 noon, or wish to have a Weekend delivery, please contact us for the relevant cost. Delivery of heavy items are made to ground level ONLY. However, we can arrange delivery upstairs or steps (at extra cost) upon request.
If you notice any damage to the box when receiving your item from the couriers, please refuse the delivery or check its contents thoroughly.
In the unlikely event of goods being damaged upon arrival by our couriers, please REJECT the delivery and inform ScotAudio.com at your earliest convenience. We will then endeavour to resolve the problem as soon as possible.
We deliver your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 5 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
As scotaudio.com strive to offer their customers the best deals, service and after care, we are constantly looking for ways in which to further improve our service to you. If you have any suggestions, please do not hesitate to contact us.
Thanks again for using scotaudio.com as your supplier of quality AV products. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01786 442022 (International +44 01786 442022) or fax us on 01786 458033 or write to us at Unit 2 Beta Centre Stirling University Innovation Park Stirling Scotland FK9 4NF United Kingdom |
Privacy Policy scotaudio do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
Returns Policy 30 Days Returns Policy (Change of Heart)
Scotaudio.com offer a 30 day returns guarantee. If for any reason you are unhappy with your product you may return it to us in its original condition, unopened and seals unbroken within 30 days of the date that you received the item and we will process a full refund of the price you paid for the item less carriage costs if applicable. We can only accept the return of opened items if they are faulty.
Faulty Goods
If goods are faulty and rejected within a reasonable time, you are entitled to a full refund or replacement. The faulty or damaged product must be returned to scotaudio.com before the refund or replacement can be issued. Refunds are normally processed within a few days of the damaged goods being received by us. We are unable to exchange items that are not damaged, or faulty. scotaudio.com recommend using an insured courier service if you are returning goods yourself as scotaudio.com will not accept responsibility for the goods until they have been checked and signed for.
Damaged/Faulty and Missing Goods
All goods should be checked by you on delivery. Any claims for damaged or missing items cannot be accepted unless notification is received by us in writing within 2 working days after delivery.
If you wish to return goods for any reason and they are not faulty, you must contact us on 01786 442022 to obtain a returns authorisation number. This number shall be clearly quoted on the returned package. We will arrange for the package to be collected. Please note that a restocking charge and carriage costs may apply to returns where goods are not damaged or faulty.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
Unit 2 Beta Centre, Stirling University Innovation Park, Stirling, Scotland |
|
